President and Owner of DeVane and Associates Hospitality Group, Inc. | Partnered in 2006
A recognized hospitality leader in Boston, noted for developing strategic vision to achieve customized business goals, Garland DeVane, offers a unique blend of service disciplines and operational improvement to each client. As President and Owner of DeVane and Associates Hospitality Group, Inc., Garland has built a responsive organization that consistently delivers initiatives and system processes which substantially improve the residential living experience.
With a reputation for demanding service excellence, combined with a concurrent training model, Garland has successfully transferred an environment found typically in luxury branded hotel establishment into a residential setting. His experience as a former Starwood Culture of Service Trainer helps to support the foundational difference in expectation among his concierge professionals. His is a philosophy of improving individual capabilities through structured learning, this process enhances the service based systems and overall performance. Garland brings increased visibility to his method through the use of technology within the organization allowing associates and clients a spectrum of service point of reference.While at The Colonnade Hotel, Garland changed the expectation of service as previously defined by others formerly in his capacity.
He strengthened the reporting efficiencies of the night audit team while focusing on maintaining an exceptional service experience. As the managerial oversight, Garland developed and published a Daily Business summary to the hotel executives, allowing for accurate and ready financial information. Garland’s most significant accomplishment included the interfacing of each servicing hotel discipline to provide performance consistency, guest satisfaction, and recovery.Read More